Free Shipping in Hong Kong, Singapore, Denmark and on all orders above 100 SGD worldwide.
We endeavor to ship purchases within 3-5 business days after receiving your payment.
We ship to the shipping address provided by you, and we are not responsible for missing or lost orders due to incorrect shipping address provided.
International orders are shipped with tracking and the delivery time is 10-12 days.
Niluh.com is not responsible for any customs fees, duties and taxes charged upon arrival, nor any delays or damages occurred during transportation.
RETURNS & EXCHANGES
If you for any reason are not satisfied with your purchase, we can offer an exchange or refund if the item is returned in a saleable condition within 14 days of receipt. Please note that some products such as earrings are not eligible for return or exchange due to hygienic reasons. For returns or exchanges, please contact email@example.com.
NiLuh Jewellery offers returns within 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as you received it and be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please note that we do not refund shipping cost, and we recommend you to return the item using a trackable and insured shipping service.
Please allow at least 12 business days for us to receive and process your return or exchange.
NiLuh Jewellery offers exchanges within 14 days. For exchanges, first please send an email to firstname.lastname@example.org specifying the exchange item and the new color/style, and await a confirmation from us that your exchange request has been received and confirmed. Once you have received confirmation of your exchange request, please return the exchange item to us including the request email, and we will then return the new item to you. Shipping costs for exchanges will be charged to the customer. Please note that availability of the requested replacement item is not guaranteed
We only accept returns or exchanges purchased on niluh.com
Payment can be made by Visa, MasterCard, American Express and Maestro.
Or you can choose to pay with PayPal. Paying using PayPal, you will be directed to the PayPal site to 'Log In' or 'Pay with a credit or debit card' and review the amount shown before clicking 'Pay Now'. By selecting'Pay with a credit or debit card' you will not need to create an PayPal account to complete the payment. Once the transaction is complete, you will then return to www.niluh.com.
Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from www.niluh.com.
All prices are in SGD.